Shipping policy
Most orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local pickup
You can skip the shipping fees with free local pickup at our market booth. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5+ business days, we will be in touch via email to let you know when and where to pick up your order. See the markets page for specifics on where we'll be. We will send you an email when your order is ready, along with instructions.
Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at team@copperfaucetsoap.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We are unable to shop to PO boxes at this time.
Refunds, returns, and exchanges
At The Copper Faucet, we are committed to providing the highest quality natural products for our customers. To ensure the safety and integrity of our products, we have implemented a strict policy that prohibits returns, refunds, or exchanges on all of our items.
In the event that your order arrives damaged in any way, please email us as soon as possible at team@copperfaucetsoap.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at team@copperfaucetsoap.com.